FAQ
Frequently Asked Questions – Xclusive Jewellers
Welcome to the Xclusive Jewellers FAQs page! Here, we’ve answered some of the most common questions about our products, services, and policies. If you don’t find the information you’re looking for, feel free to contact us directly.
General Questions
1. What does Xclusive Jewellers specialise in?
At Xclusive Jewellers, we specialise in crafting exquisite, high-quality jewellery pieces, including diamond rings, gold and silver jewellery, custom designs, and luxury watches. Our collections cater to all occasions, from engagements and weddings to everyday elegance.
2. Where is Xclusive Jewellers located?
We have a flagship store located at 37 High Street, Newport, NP20 1GF and we also offer our products online through our website for your convenience.
3. Do you offer international shipping?
Yes, we offer international shipping to select countries. Please check our Shipping Policy for more details.
Product Questions
4. Do you offer custom jewellery design services?
Absolutely! Our expert designers can bring your vision to life. Visit our Custom Design page or contact us to discuss your unique requirements.
5. How do I know if a piece is in stock?
You can check the availability of a product on its product page. If an item is out of stock, you can sign up for notifications to be alerted when it’s back in stock.
6. Do you offer vintage or antique jewellery?
Yes, we have a curated collection of vintage and antique jewellery for those who appreciate timeless designs and unique pieces. Each item is carefully inspected for quality and authenticity.
7. What types of gemstones do you offer?
We offer a wide variety of gemstones, including sapphires, emeralds, rubies, aquamarines, and more. All gemstones are ethically sourced and come in various cuts and sizes.
8. Can I request a specific gemstone for a custom piece?
Yes, we can source specific gemstones for custom designs. Contact our design team to discuss your preferences, and we’ll do our best to accommodate your request.
9. Do you offer men’s jewellery?
Yes, we have a dedicated collection of men’s jewellery, including rings, bracelets, cufflinks, and chains. Our designs range from classic to contemporary to suit every style.
10. Do you sell luxury watches?
Yes, we offer a selection of pre-owned luxury watches from renowned brands. Our collection includes both men’s and women’s watches, featuring elegant designs and precision craftsmanship.
11. How do I choose the right ring size?
You can use our online ring size guide to measure your finger at home. Alternatively, visit our store for a professional sizing. If you’re unsure, we recommend ordering a slightly larger size, as resizing is often possible.
12. Can I see a piece in person before purchasing?
If you’re local, you’re welcome to visit our store to view any piece in person. For online customers, we offer virtual consultations where we can show you the jewellery via video call.
13. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. For in-store purchases, we also accept cash.
14. Do you offer financing or payment plans?
Yes, we offer flexible financing options and payment plans for select items. Please visit our Financing Options page or contact us for more details.
Shipping & Delivery
15. How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery takes 3-7 business days domestically. International shipping may take longer. We post everyday except Mondays and Sundays.
16. Do you offer express shipping?
Yes, we offer express shipping for an additional fee. Please select the express shipping option at checkout.
Returns & Exchanges
17. What is your return policy?
We offer a 30-day return policy for most items, provided they are in their original condition and packaging. Custom-made items and engraved pieces are non-refundable. Please see our Returns Policy for more details.
18. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at info@xclusivejewellers.co.uk or call us at 01633 243593. We’ll guide you through the process.
19. Do you offer repairs or resizing?
Yes, we offer professional jewellery repair and resizing services. Visit our Repairs & Services page for more information.
Warranty & Care
20. Do your products come with a warranty?
Yes, all our jewellery comes with a limited warranty against manufacturing defects. Please refer to our Warranty Policy for details.
21. How do I care for my jewellery?
To keep your jewellery looking its best, avoid exposing it to harsh chemicals, store it in a soft pouch or box, and clean it regularly with a soft cloth. For more tips, visit our Jewellery Care Guide.
Contact Us
22. How can I contact Xclusive Jewellers?
You can reach us via:
- Phone: 01633 243593
- Email: info@xclusivejewellers.co.uk
- Live Chat: Available on our website during business hours.
- In-Person: Visit our store at 37 High Street, Newport, NP20 1GF.
23. What are your business hours?
Our store is open Tuesday - Saturday from 10am till 4pm. Please note, our opening times and hours may vary depending bank holidays and other special occasions.
We hope this FAQs page has answered your questions. If you need further assistance, don’t hesitate to get in touch with us. At Xclusive Jewellers, we’re here to make your jewellery shopping experience seamless and enjoyable!