Shipping policy
Shipping Policy for Xclusive Jewellers
At Xclusive Jewellers, we are committed to delivering your exquisite jewelry pieces with care, precision, and efficiency. Please review our shipping policy below to understand how we handle your orders and ensure a seamless delivery experience.
1. Shipping Destinations
We currently offer shipping within the UK, United states and Europe. If your country is not listed, please contact our customer service team for assistance.
2. Processing Time
- All orders are processed within 1-3 business days after payment confirmation.
- Custom-made items may require additional processing time, which will be communicated at the time of purchase.
3. Shipping Methods and Delivery Times
We partner with trusted courier services such as Inpost and Royal Mail to ensure your items are delivered safely and on time. Delivery times vary based on your location and the shipping method selected:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- First Class Shipping: Available for select locations (contact us for details)
Delivery times are estimates and may vary due to unforeseen circumstances such as weather, customs delays, or carrier issues.
4. Shipping Costs
- Shipping costs are calculated at checkout based on the destination, weight, and shipping method selected.
- Free Standard Shipping is available for orders over £150.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your package’s progress through the courier’s website.
6. International Shipping
For international orders:
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- Please ensure your shipping address is accurate and complete to avoid delays.
- Delivery times for international orders may vary depending on customs processing.
7. Signature Requirement
For security purposes, all orders above £100 require a signature upon delivery. If you are unavailable to sign, the courier will follow their standard procedures (e.g., redelivery attempt or holding at a local facility).
8. Damaged or Lost Packages
- Damaged Packages: If your package arrives damaged, please contact us within 48 hours of delivery with photos of the package and its contents. We will assist you in filing a claim with the courier and arranging a replacement or refund.
- Lost Packages: If your tracking information indicates that your package is lost, please contact us immediately. We will work with the courier to resolve the issue and ensure you receive your order.
9. Returns and Exchanges
Please refer to our Return & Exchange Policy for details on how to return or exchange an item. Shipping costs for returns or exchanges are the responsibility of the customer.
10. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at:
- Email: info@xclusivejewellers.co.uk
- Phone: 01633 243593
- Live Chat: Available on our website during business hours.
Thank you for choosing Xclusive Jewellers. We appreciate your trust in us and look forward to delivering your stunning jewellery with the care and attention it deserves.
Last Updated: 29/01/2025